fbk48 Privacy Policy — Your Information Is Safe With Us

fbk48 ("we", "our", or "the platform") is an online gaming and betting service operated for Bangladeshi players. This privacy policy describes what information we collect about you when you use the fbk48 website fbk48.lat, how we use and store that information, and what rights you have over your data.

By using the services described on this page, you are considered to have agreed to this privacy policy. Our Terms and Conditions page applies in the same way. If you disagree with any part of this policy, please refrain from using our services.

This policy applies only to fbk48's own website and services. We are not responsible for third-party websites or services.

fbk48 collects the following types of information to provide services, manage accounts, and ensure security:

2.1 Information You Provide Directly

Information you supply yourself when you create an account, log in, or contact us:

• Full name and date of birth
• Mobile number (for mobile banking connection)
• Email address
• Identity verification document details (national ID or passport number)
• Financial transaction details (related to bKash, Nagad, Rocket, or Upay accounts)

2.2 Automatically Collected Information

Certain information is collected automatically through technical means when you use our website:

• IP address and device identification details
• Browser type, version, and operating system
• Referral source, list of pages visited, and duration of visit
• Usage data collected through cookies and similar tracking technologies
• Login session and account activity logs

2.3 Transaction and Gaming Information

Information generated while using our services:

• Deposit and withdrawal amounts, dates, and methods
• Game play history, bet amounts, and results
• Bonus usage and wagering progress
• Records of communication with customer support

fbk48 uses your information only for specific and legitimate purposes. We never use your information unnecessarily or sell it to third parties.

3.1 Service Delivery and Operations

• Account creation, verification, and management
• Processing financial transactions (deposits and withdrawals)
• Providing bonuses and promotional offers
• Managing the VIP program
• Providing customer support

3.2 Security and Fraud Prevention

• Identity verification and age confirmation (for users aged 21 and above only)
• Preventing unauthorized access to accounts
• Detecting money laundering and fraudulent activity
• Securing data transmission through SSL encryption

3.3 Improvement and Customization

• Improving the website and services
• Suggesting games and content based on user preferences
• Resolving technical issues on the platform

3.4 Communication

• Sending important account-related notifications
• Transaction confirmation messages
• Sending promotional messages with your consent
• Responding to customer support inquiries

fbk48 never sells your personal information to third parties. However, information may be shared in specific circumstances:

4.1 Service Provider Partners

Limited information may be shared with trusted technology partners for operating our services — such as payment processing, server hosting, or fraud detection services. These partners are required to comply with our privacy standards and may not use your information for any other purpose.

4.2 Legal Obligations

Information may be disclosed in response to a court order, a lawful request from a law enforcement agency, or as required by applicable law. Any such disclosure will always be limited to the minimum necessary.

4.3 Business Changes

If fbk48 undergoes any change in its business structure in the future (such as a merger or acquisition), user information may form part of that change. In such cases, a commitment will be given to maintain the standards of this policy.

fbk48 uses cookies and similar technologies to ensure the smooth operation of the website and to improve the user experience.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security. Disabling these will prevent the service from working properly.
• Functional cookies: Remember your preferences, such as language settings.
• Analytics cookies: Collect website usage statistics so we can improve our services.

5.2 Cookie Controls

You have the option to accept or reject cookies through your browser settings. Please note that disabling essential cookies will prevent many core features of fbk48 from working.

Protecting your personal and financial information is one of fbk48's top priorities. We operate security measures across multiple layers:

6.1 Technical Protection

• Data transmission is secured through SSL (Secure Socket Layer) encryption
• Sensitive information is stored in an encrypted format
• Regular security audits and updates are carried out
• Firewall and anti-fraud systems are active against unauthorized access

6.2 Organizational Protection

• Staff access to data is limited on a need-to-know basis
• Regular staff training and awareness programs are conducted
• Internal processes aligned with data protection policy are followed

6.3 Special Protection for Financial Information

During transactions via bKash, Nagad, Rocket, and Upay, your payment information is processed directly through the secure gateway of the relevant mobile financial service. fbk48 never collects or stores your mobile banking PIN or password.

fbk48 does not retain your information beyond what is necessary. The retention period depends on the type and purpose of the data:

• Account information: For as long as the account is active, and for a defined period after closure to meet legal or regulatory requirements.
• Transaction records: Retained for the period required under financial regulatory standards.
• Technical logs: For a limited period for system analysis and security purposes.
• Customer support records: For an appropriate period to ensure service quality.

Data that is no longer needed is securely deleted or anonymized.

As a fbk48 user, you have the following rights over your personal information:

8.1 Right to Know

You have the right to know what information we have collected about you and the purposes for which it is being used.

8.2 Right to Correction

If your account contains incorrect or outdated information, you have the right to request that it be corrected.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, due to legal or regulatory obligations, some data may not be deletable before a specified period.

8.4 Right to Object

You have the right to object to marketing communications or certain types of data processing.

8.5 Exercising Your Rights

To exercise any of the above rights, please contact our support team: [email protected] — we are available 24/7 in Bengali and English.

fbk48's services are for users aged 21 and above only. We do not knowingly collect information from minors. If we become aware that a minor is using our services, that account will be closed immediately and the related information will be deleted.

If as a parent or guardian you believe your child has registered on our platform, please contact [email protected] without delay.

The fbk48 website may contain links to third-party websites. These external sites follow their own privacy policies, and fbk48 is not responsible for them. You are advised to read the privacy policy of any external site before visiting it.

fbk48 reserves the right to periodically revise this privacy policy in light of business changes, new technologies, or legal requirements. Any significant changes will be published on this page, and where necessary, a notification will be sent to the registered email address.

Continued use of the service after an update will be understood as your agreement to the revised policy. We therefore ask you to check this page regularly.

If you have any questions, feedback, or complaints regarding this privacy policy, please get in touch with us:

• Email: [email protected]
• Live Chat: Through the live chat feature on the website — available 24/7 in Bengali and English

Our support team is always ready to assist you with any privacy-related matter.